Job Description

Job Purpose
Are you passionate about delivering seamless technology changes with minimal disruption? Do you thrive in a dynamic environment, orchestrating complex software releases and cloud deployments? Blue Label Telecoms is looking for a Change & Release Specialist to join our high-performance technology team!
In this role, you will be the key driver in planning, coordinating, and executing IT changes and software releases. You'll ensure efficient, secure, and reliable deployment into production using ITIL 4 best practices.
Key Responsibilities
Change Enablement: Evaluate, coordinate, and manage change requests. Facilitate Change Advisory Board (CAB) meetings.
Release Management: Own the release lifecycle, from planning to post-release validation and documentation.
Deployment Coordination: Lead deployment activities, including rollback strategies and resource scheduling.
Cloud CI/CD Pipelines: Build and maintain automated pipelines using tools like Terraform, Kubernetes, and Helm.
Monitoring & Compliance: Implement monitoring tools (e.g., Prometheus, Datadog) and ensure secure deployments (SOC2, ISO 27001).
Networking & Infrastructure: Troubleshoot and support DNS, load balancers, VPCs, and cloud networking policies.
Stakeholder Engagement: Act as a communication bridge between dev, QA, ops, and business stakeholders.
Competencies

• Strong analytical and problem-solving mindset
• Excellent communication and stakeholder management
• Ability to manage multiple priorities in a fast-paced environment
• Security awareness and experience with DevSecOps tools
• Detail-oriented, organized, and self-motivated
• Team-oriented and collaborative attitude

• Matric - Essential
• Bachelor's degree in IT, Computer Science, or related field

• 5+ years' experience in release/change management, DevOps, or cloud infrastructure
• Experience with AWS, Azure, or GCP; CI/CD tools; Kubernetes and container orchestration
• Knowledge of Agile methodologies, SDLC, and version control systems (e.g., Git)
• Familiarity with ITIL frameworks (certification preferred)