Job Description

About the role

The Business Exchange is seeking a highly professional, service-driven

Centre Manager

to lead the operations of one of our premium business centres. This role is central to ensuring a world-class experience for all tenants, visitors, clients, and staff. As a premium brand ambassador, the Centre Manager will oversee the full spectrum of centre operations -- from reception and hospitality to facilities management and tenant engagement.

Key responsibilities

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Reception management

Maintain a neat, professional front-of-house experience Greet and assist guests in a courteous and efficient manner Manage all incoming calls and messages, ensuring accurate routing and follow-up (for both tenants and the company) Handle deliveries and visitor queries Monitor and report any safety or security concerns
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Tenant relations

Act as the first point of contact for tenant support and operational needs Maintain attendance registers and emergency procedures Track revenue, occupancy, and tenant-related charges Escalate issues to appropriate departments and maintain tenant satisfaction Uphold a professional environment free of office politics and gossip
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Boardroom coordination

Manage bookings, readiness, and cleanliness of boardrooms Perform pre- and post-use inspections and report any issues Coordinate with Hospitality team for seamless meeting experiences
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Hospitality oversight

Work closely with Hospitality staff to maintain cleanliness and presentation Report staff absences and manage daily coordination Support HR administration for Hospitality staff
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Sales support

Conduct viewings for potential tenants when required Actively contribute to occupancy management and lease tracking Maintain professional conduct during all client interactions
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Stock & supplies management

Maintain tight control over centre stock and supplies Prevent misuse and ensure timely restocking Keep accurate inventory records
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Operational duties

Ensure the centre complies with internal policies and procedures Oversee maintenance, repairs, and IT issues Support tenant onboarding and offboarding processes Coordinate with internal departments for seamless operational flow

Requirements

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Minimum qualifications

Grade 12 certificate Diploma or Degree in Communications, Client Relations, or related field Minimum 6 years' experience in Centre Management, Property Management, Hotel concierge or similar role
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Experience and skills

Strong reception and customer service background (6-10 years) Experience managing technical equipment (projectors, conferencing tools, etc.) Proven ability to manage busy operational environments Strong proficiency in Microsoft Office and Google Suite
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Advantageous experience

Previous property industry experience / hotel industry experience Familiarity with tenant leasing and space management Conflict management and tenant relationship handling

Behavioral competencies

Professional appearance and conduct Exceptional communication skills (verbal and written) Proactive and dependable work ethic High attention to detail and organisational skills Positive, service-oriented mindset Ability to plan, prioritise, and multitask effectively Strong sense of accountability and responsibility

Why join The Business Exchange?

At The Business Exchange, we pride ourselves on creating premium business environments that foster growth, professionalism, and excellence. You will be joining a high-performance team committed to delivering exceptional service and operational excellence.