Job Description

Our client in the Gaming industry is currently looking for a Casino Product Specialist, in Johannesburg.

Responsibilities:

• Develop reporting and analysis methods/templates for the casino operations to understand product performance.
• Perform data analysis on casino product performance, product spend, odds and margin analysis, customer segments and player profitability, casino promotions etc. to drive product decisions.
• Analyse and diagnose product performance issues and challenges and offer a solution in line with product knowledge and business needs.
• Produce weekly, monthly and quarterly reports on casino products in order to determine growth and performance of gaming.
• Develop and implement action plans to boost casino performance and offers to be competitive to various casino segments.
• Research, recommend and implement gaming product innovation of new technologies across the customer experience.
• Work collaboratively with all customers facing functions to ensure a consistent and accurate message is provided to customers on casino products.
• Quality assures and test/pilot solutions and products before delivery to business.
• Collaborate with management, operations teams, and compliance teams to mitigate casino operational risk.
• Understand casino capabilities and customer needs and anticipate their future needs.
• Monitor and review the casino gaming revenue and identify challenges that need to be addressed.
• Review, measure and optimise casino promotional campaigns and bonus offers.
• Communicate and monitor the effectiveness of bonusing tools on customer behaviour and adjust where relevant.
• Work closely with CRM teams to identify opportunities to promote network promotions, exclusive game launches, new supplier integrations and new features introduced on the platform.

• 3-year Degree/Diploma in Business Management.
• Strong verbal and written communication.
• Knowledge of slots/casino products.
• Business acumen.
• Statistical skills.
• Financial acumen/aptitude for numbers.
• Gaming Compliance Procedures.
• Proficient Computer skills xe2x80x93 Microsoft Office; EGS.

• R570 000 xe2x80x93 R650 000 per annum.

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