Job Description

Main Purpose of the Job

Responsible to accurately process all guest billing transactions and access control for the waterpark in accordance with the required standards of the Company.

Work Condition & Special Requirements

Ability to work shifts that meet operational requirements. Physically able to move operating equipment Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Jobe scope and Responsibilities

Cashiering Services

Handle all billing transactions for waterpark access control services Reconcile payments to tickets sold in the system Provide guests with access bangles for the waterpark Reconcile float at the end of the day Substantiate and report on any float variances Secure and transport float as required Guest information and copies of transactional documentation is accurately recorded Supporting documents have been generated for auditing purposes (where required)

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times Interact with guests and provide professional service standards and relevant solutions Identifies customers and understand their preferences Educate customers on business unit facilities, products and current promotions Be able to pass on all product information (including promotion information, functions, facilities, etc) to guests Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Education, experience, and competencies required.

Grade 12 English verbal communication skills Previous Cashiering experience is an advantage Numerical skills (calculations) Problem Solving Cash / credit transaction knowledge Collecting Information (listening; asking questions) Cashiering equipment usage and maintenance Team co-operation Cashiering administration Dealing with Customers Food & Beverage Product Knowledge Following Instructions Menu knowledge Attention to detail Basic computer skills Checking (accuracy in the handling and recording of transactions) Food & Beverage Service skills Emotional resilience Honesty in the handling of cash Presentable





Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans and Gaming Board License conditions.



As a result of the company's operational requirements, you may be expected to work in any area designated as a "smoking area".



Right of first refusal will be given to candidates from the licensed area.



(Mbizana, Flagstaff, Maluti, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff)



People living with disabilities are encouraged to apply.