Job Description

Job Title:

Case Manager - Loan Servicing (Backend / Operations)

Location:

Remote (South Africa)

Job Type:

Full-time

Start Date:

Mid-January or 1 February

Reports to:

Servicing / Credit Manager

About the Role

We are looking for a highly

detail-oriented and organised Case Manager

to support the backend servicing of existing customer loan accounts within a UK-based finance business. This role is

administration-led and task-based

, focusing on maintaining loan accounts, updating systems, managing reminders, and ensuring all servicing activities are completed accurately and on time.

While there is some borrower interaction via phone and email, this is

not a sales role

. The focus is on professional communication, account maintenance, and escalation of any risks or issues to the relevant internal teams.

This role would suit someone with a

banking, portfolio management, loan servicing, or operational finance background

who enjoys structured work and working within systems.

Key Responsibilities

Loan & Case Management

Manage a portfolio of existing customer loan accounts post-completion Complete daily, task-based servicing activities across assigned cases Monitor loan timelines, maturity dates, and repayment milestones Identify loans that are not progressing as expected and escalate appropriately

System & Admin Responsibilities

Update loan records, fees, charges, and notes accurately within the CRM system Maintain reminders for insurance renewals and other key account requirements Prepare and issue documentation, much of which is system-generated, ensuring accuracy before release Maintain accurate, up-to-date case files at all times

Borrower Communication

Communicate with borrowers via phone and email in a professional, polite, and clear manner Issue late payment and arrears correspondence when required Pick up on borrower intentions or future purchases during conversations and flag internally (non-sales)

Compliance & Risk

Ensure all servicing actions are completed in line with internal policies and procedures Support the Credit and Compliance teams by escalating risks, missed payments, or overdue accounts Maintain accurate records of all borrower interactions and servicing actions

Skills & Experience Required

Proven experience in case management, loan servicing, banking, or financial operations Strong administrative skills with high attention to detail Comfortable working with CRM and loan management systems Logical, structured, and task-focused working style Confident and professional telephone manner Ability to manage multiple tasks and deadlines consistently

Desirable Experience

Background as a portfolio manager, banker, or servicing administrator Experience within property finance or lending environments Familiarity with UK financial services processes (training provided)

What We Offer

Competitive salary (paid in ZAR) Fully remote role based in South Africa Opportunity to work with a growing UK-based finance business Structured onboarding and training Stable, admin-focused role with clear processes and expectations
Job Types: Full-time, Permanent

Work Location: Remote