Job Description

Motus is a world leader in its specialisation field, offering various financial products for motor vehicles. M-Sure aims to creatively solve customersxe2x80x99 problems and thus strongly focuses on its operations team that offers expert service and support to its customers and affiliated dealerships.
Position Overview

Work with M-Sure Department heads and projects to identify areas where business processes and performance can be developed or improved. Lead the application of operational excellence through the development and embedment of strategies, standards and frameworks across departments. Leverage Business Process Management techniques, concepts, and tools to proactively assist business managers in identifying and evaluating opportunities for improvement. May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.
Specific Role Responsibilities

• Define the scope and estimations for process initiatives

• Work with business stakeholders to prioritise process work

• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time

• Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques

• Proactively engage with businesses on strategic initiatives which require process improvement

• Professionally consult with senior stakeholders across departments

• Ability to build business case to demonstrate business value & calculate ROI for business stakeholders

• Define and analyse value chains (cross-functional process mapping) and link business strategy to process architecture

• Define the process end-to-end view (Operating model)

• Understand advanced process measurement (tying value chain processes to corporate performance metrics)

• Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools

• Ensure successful implementation of processes by evaluating benefit realisation

• In-depth understanding of process and workflow streamlining, problem resolution, change management

• Develop communication plans that will facilitate the planned changes

• Develop mitigation strategies for cross-organizational impacts for process improvement projects

• Understand big data concepts and how they will be used for research, customer experience management, and information mining

• Understand all the regulatory and compliance drivers for the business within their customer domain

• 5+ years of successful leadership experience

• Proven track record of process development & implementation

• Comm degree or similar qualification would be advantageous

• Ability to analyse statistics, data and processes

• Ability to communicate complex ideas in a clear, comprehensible manor to a diverse audience

• Ability to engage & collaborate across various departments

Motus