Job Description

Gauteng, JHB - Northern Suburbs

Monthly Cost To Company (Market related)

Our client in the IT industry based in Johannesburg (Bryanston) is currently looking to employ a Call Out Technician.

Requirements:

• Matric
• Valid drivers license essential.
• Microsoft Desktop Certifications xe2x80x93 MCSE/ MCITP (or similar).
• Network setup and maintenance experience.
• Backup setup, maintenance and restore experience.
• 3 xe2x80x93 5 years in same / or similar role.

Responsibilities:

• Communicating clear technical information to Service desk staff when assisting with errors on site.
• Checking your calendar and collecting required information for your call outs so that you will be on site at clients at the scheduled times.
• Daily, weekly, monthly tickets to be completed at the prescribed times, with accurate time, information, and spelling / grammar.
• Tickets are to be updated daily with work notes or discussions with the client.
• Time spent to be recorded accurately on every ticket.
• Billing notes to be done accurately, and professionally.
• Ensuring that all communication is checked to spelling and grammar mistakes.
• Ensure that your tickets are resolved in a timeous manner so that billing gets completed as soon as errors has been resolved.
• Perform PC Audits for clients and collate data in templates.
• Basic network cabling.
• Provide full hardware level support on workstations.
• Provide full desktop software level technical support for Windows and Office.
• Configure ADSL Routers in both router and bridge mode.
• Configure Wireless Access Points.
• Troubleshooting of physical network failures.
• Troubleshooting of Server failures and escalation to server team as required.
• Creation of users on Windows.
• Installation and setup of workstations.
• Joining workstations to Active Directory managed domains and Samba managed domains.
• Installation of Servers into cabinets.
• Installation of VOIP phones.
• Installation of network devices.
• Installation of both USB and network Printers.
• Troubleshooting of both USB and network Printers.
• Administering rights and permissions for shared printers.
• Administering rights and permissions for network shares.
• Setting up VPN Connections on workstations.
• Moving of servers between physical locations.
• Disassembling and clean ups of server cabinets.
• Configuring Exchange/ Office 365/ Pop/ IMAP mail on Android/ Nokia/ Blackberry/ iOS cellphones and tablets.
• End user training.
• 3rdparty software installations xe2x80x93 NO maintenance.
• PC Support maintenance tasks.
• Check client backups.
• Ensure anti-virus is deployed and updated across network.
• Attend to all desktop level client requests on your weekly visits.
• Advising client on potential risks at their sites.

Other administrative requirements:

• Ticket management.
• Tickets are to be updated daily with work notes or discussions with the client.
• Time spent to be recorded accurately on every ticket.
• Billing notes to be done accurately, and professionally.
• Ensuring that all communication is checked to spelling and grammar mistakes.
• Ensuring tickets are addressed before the specified time to ensure that tickets donxe2x80x99t exceed the SLA threshold and breaches occur.
• Configuration files to be updated with every change on the clientxe2x80x99s network and saved within the company record on ConnectWise.

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.

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