Job Description

We're hiring! Consumer Links are currently recruiting an experienced trainer to be part of our ongoing journey to greatness!

If you want to join a growing campaign within a hugely ambitious business that values it's employees, Consumer Links is the place to be! With monthly recognition of exceptional performance and ongoing support, Consumer Links is committed to building a culture and environment where employees can thrive and succeed.

Purpose of role

Responsible for the day to day Training needs of the business.

Main Duties & Responsibilities

• Communicate with diverse audiences (e.g., employees, management, other sites, ) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
• Conduct refresher training and ongoing training of existing employees.
• Monitor progress of new team member by coaching and developing for improvement and providing on-the-job training as needed.
• Deliver feedback to the department.
• Assist with operational and quality duties as needed.
• Utilize reporting to manage improvements in individual and team performance.
• Manage change through effective communication support of change.
• Accept change by demonstrating a positive attitude when change occurs.
• Support the call centre by participating in cross-functional meetings to give input on improvement opportunities.
• Facilitate training classes on new and existing products and services.
• Hands-on experience creating presentations (e.g. videos or slides).
• Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.

Coach and develop new employees and trainees

• Provide additional support to the new agents during the first full month throughout our training phases and into full production.
• Identify development gaps.
• Identify development gaps of trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
• Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires.

Requirements:

• Minimum 1 year trainer experience within a call centre environment.

• shifts : 10:00 AM - 19:00 PM (ability to work flexible shifts if needed).

Job Type: Full-time

*Salary: Market related

Ability to commute:

• Mount Edgecombe, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required).

Please send your CV to careers @consumer-links.co.za

Consumer Links