Job Description

Description

Are you passionate about training and developing individuals to excel in the dynamic world of Business Process Outsourcing (BPO) call centers? Do you have a knack for inspiring and motivating teams to deliver exceptional customer service? If so, we have an exciting opportunity for you!

Company Overview: We are a leading BPO company based in Cape Town, renowned for delivering outstanding customer experiences for clients across various industries. Our commitment to excellence and continuous improvement has enabled us to become a preferred partner for businesses seeking top-notch call center services.

: As a BPO Call Centre Trainer, you will play a crucial role in the growth and success of our call center agents. You will be responsible for designing, delivering, and evaluating comprehensive training programs that empower our agents to provide exceptional customer service and achieve their performance goals. Your role will include, but not be limited to:

• Conducting new hire training to equip agents with the necessary knowledge and skills for their roles.
• Creating and updating training materials and resources to ensure they align with industry best practices and client requirements.
• Delivering ongoing training and coaching to existing agents to enhance their performance and customer service abilities.
• Monitoring and assessing agent performance through training assessments and call monitoring sessions.
• Identifying training needs and collaborating with management to develop targeted training initiatives.
• Staying up to date with the latest trends and developments in the BPO industry to continuously improve training programs.

Requirements

Requirements:

• Proven experience as a BPO Call Centre Trainer or similar role.
• Excellent communication and presentation skills.
• Strong knowledge of BPO call center operations and customer service principles.
• Ability to motivate and inspire individuals to achieve their best performance.
• Familiarity with training methodologies and adult learning principles.
• Outstanding organizational and time-management skills.
• Proficiency in relevant software applications and tools.
• A bachelor's degree in a relevant field is a plus.
• Train the Trainer qualifications/ Assessorxe2x80x99s qualification(non-negotiable)

Work Level

Skilled

Type

Permanent

Salary

Market Related

EE Position

No

Location

Airport Industria

Mango5