Call Centre Team Supervisor/coach R7 500 + Commission
Job Description
Call Centre Supervisor/Coach - Inbound
Joing a dynamic team in the healthcare and beauty sector.
In this role, you will be responsible for overseeing the day-to-day support and management of the call center, ensuring efficient and effective customer service delivery. Our team is young and vibrant
Are you a results oriented leader with Call Centre experience?
Duties & Responsibilities
Supervise a team of call center representatives, providing guidance, training, and performance evaluations
Monitor key performance indicators (KPIs) to ensure quality of service
Handle escalated customer inquiries or complaints, ensuring prompt resolution and maintaining customer satisfaction
Desired Experience & Qualification
Minimum of 1 years of experience in call center leadership/supervisor or a similar role
Knowledge of call center operations, metrics, and industry best practices
Excellent communication and interpersonal skills,
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Job Detail
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Job IdJD1245057
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R7500 per month
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned