Call Centre Team Leader
Cape Town, WC, ZA, South Africa
Job Description
Listing reference:
cartr_000675Listing status:
OnlineApply by:
19 August 2025Position summary
Industry:
Call Centre IndustryJob category:
Transport and Logistics ManagementLocation:
Cape TownContract:
PermanentEE position:
NoIntroduction
A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.
Job description
We have a great opportunity for a seasoned Team Leader to join our Delivery Team department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Delivery Support Agents. Experience in a BPO envirnoment would be advantageous.
Key Responsibilities:
Performance/ KPI Management Set targets Time Keeping Monitor Calls Coaching QA Handle escalations Application of IR policies and procedures Achieve desirable monthly targets Provide on the job training Generate reports daily, weekly and monthly
Minimum requirements
At least 3 years Call Centre Team Leader experience Logistic Call Centre experience (Advantageous) Intermediate Excel Skills People management skills' * Leadership skills
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Job Detail
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Job IdJD1480358
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned