We are looking for a highly experienced and driven
Call Centre Manager
to join our team. The successful candidate must have
strong call centre experience
, proven leadership abilities, and the ability to manage a high-performance environment.
This role requires someone who has worked with
UK-based campaigns
, including both
inbound and outbound calls
, and can bring structure, motivation, and results to the team.
Key Responsibilities
Manage day-to-day operations of the call centre
Lead, coach, and support agents and team leaders
Drive daily, weekly, and monthly performance targets
Oversee inbound and outbound UK campaigns
Conduct training, coaching, and performance management
Ensure compliance with company policies, scripts, and quality standards
Handle escalations and improve customer experience
Prepare reports and monitor KPIs
Maintain a disciplined, motivated, and productive work environment
Requirements
Must have call centre experience
(minimum 2-3 years)
Must have management or team leader experience
within a call centre
Must have experience with UK inbound and outbound campaigns
Strong communication, leadership, and problem-solving skills
Ability to work under pressure and manage multiple priorities
Must have
good, contactable references
Reliable, professional, and goal-driven
Interview Details
Interviews will begin
from 1 December
.
Shortlisted candidates will be contacted to schedule times.
What We Offer
Negotiable salary based on experience
Opportunity to lead a growing, results-driven team
Supportive leadership and a positive environment
How to Apply
Submit your CV via Indeed or email it to:
queries@valueserv.co.za
Use the subject line:
"Application - Call Centre Manager"
Job Type: Full-time
Ability to commute/relocate:
Ballito, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)
Experience:
Management or Team leader: 1 year (Preferred)
Location:
Ballito, KwaZulu-Natal (Preferred)
Work Location: In person
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