Call Centre Consultant
Job Description
We are searching for contact Centre agents to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. They will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. No experience required- training will be provided
key responsibilities
Answer incoming calls and respond to customer's emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Skills and attributes
Attention to Detail
Positive Attitude
Time Management
Interpersonal Skills
Contact Via WhatsApp. 0640168612
Job Type: Permanent
Work Location: In person
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Job Detail
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Job IdJD1597631
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg South, GP, ZA, South Africa
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EducationNot mentioned