Call Centre Consultant
Job Description
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. NO EXPERIENCE REQUIRED AS TRAINING IS AVAILABLE. FOR APPLICATIONS WHATSAPP. 0834348930
KEY ROLES.
Answer incoming calls and respond to customer's emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
REQUIREMENTS
Ability to ask questions and diffuse tense situations.
Strong time management and decision making skills.
Salary- Market realated
Job Type: Permanent
Education:
High School (matric) (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1527811
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned