Call Centre Agents
Job Description
Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc.;
Explain processes to customers and assisting them where necessary;
Work in a team and longer than normal hours (shift work);
Deal with confidential information;
Communicate with customers both verbally and in writing.
Grade 12 or equivalent;
One (1) to four (4) years' experience in a Call Centre Environment;
Travel or relevant qualification will be an advantage;
Excellent communication in English (speak, read and write);
Solid computer literacy;
Excellent phone etiquette;
No criminal or credit record;
Able to work on weekends, public holidays and flexible hours as required;
Own transport would be an advantage.
Personal Attributes:
Punctual; Excellent understanding or experience of delivering great customer service to a customer; High degree of patience and assertiveness; Conflict resolution skills; Immaculate time keeping; Trustworthy, professional and reliable, including dealing with confidential information; The ability to work well under pressure; Practice good time management and willingness to work longer than normal office hours; Remains focused in order to handle objections.
Shifts:
07:00 - 16:00 08:00 - 17:00 09:00 - 18:00 10:00 - 19:00 Includes weekends and public holidays.
Application Guideline:
Email applications will not be accepted; Preference will be given to members of under-represented designated groups; Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
Not to proceed with this vacancy; To appoint the selected candidates based on its operational requirement.
Closing Date: 9 July 2025
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Job Detail
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Job IdJD1452486
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned