Job Description

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.



Qualifications: Grade 12

1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.

Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).

Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.

Problem-Solving - quickly identifying issues and providing effective solutions

Attention to detail - ensuring accuracy in customer information and account setup processes

Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.
A proactive, open-minded attitude with a strong willingness to learn and grow.

Responsibilities: Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.

Telephonically confirm employment and personal details to verify information provided on the store application forms

Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base

Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

Review and assess customer financial documents to support account application decisions.
* Communicate with customers to request missing documentation and provide guidance on completing their account applications.