Job Description

Job Category: Call Centre
:
As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
Responsibilities:

• Esure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms
• Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
• Review and assess customer financial documents to support account application decisions.
• Communicate with customers to request missing documentation and provide guidance on completing their account applications

Qualifications:

• Grade 12
• 1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.
• Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).
• Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.
• Problem-Solving - quickly identifying issues and providing effective solutions
• Attention to detail - ensuring accuracy in customer information and account setup processes
• Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.
• A proactive, open-minded attitude with a strong willingness to learn and grow.

Skills Required