Job Description

ASI Financial Services has an exciting opportunity for a Call Centre Agent.

ROLES AND RESPONSIBILITIES

Professionally handling inbound queries from clients and relevant third parties Ensuring unresolved queries are followed up and resolved within the agreed turnaround times Answering inbound calls timeously and delivering accurate, helpful responses Managing and resolving email queries as required Making outbound calls to collect outstanding information necessary for query resolution Following up with clients, providing clear and comprehensive feedback Keeping stakeholders updated throughout the query resolution process Maintaining accurate records of all client interactions Data capturing and accurate documentation of cases Supporting ad hoc tasks and administrative functions as and when required Keeping up-to-date with product knowledge through ongoing assessments and internal learning

Any other reasonable duties and responsibilities in line with your capabilities and at the request of your Superior

JOB REQUIREMENTS

Matric (Grade 12) is required

RE5 qualification required

A relevant tertiary qualification is advantageous

Minimum 12 months of call centre experience

Proficient in English and Afrikaans languages (advantageous) Excellent numeracy and literacy skills Clear, professional verbal and written communication Previous experience in the healthcare or medical insurance industry is a strong advantage

KEY COMPETENCIES

Client-focused with a commitment to service excellence Strong numerical and verbal reasoning ability Active listening skills, with the ability to accurately identify problems Assertive yet patient and tolerant when managing client expectations Proactive problem-solver, showing initiative and ownership Excellent time management and organisational skills High level of professionalism and accountability Strong attention to detail and accuracy in all work

Send your latest CV and a motivational letter on why you would be a good fit for the above role to recruitment@asi.co.za