Job Description

Job Category: Retail Operations
:
As a Customer Service Representative, you'll handle incoming calls, emails, WhatsApp, and webchat queries. You'll assist customers with billing, SIM cards, and product-related issues-resolving queries quickly and professionally.
Responsibilities:

• Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
• Log and update customer information accurately.
• Investigate and resolve account and product issues.
• Deliver friendly, consistent, and high-quality service.
• Meet response and resolution time targets.
• Follow company policies and service standards.
• Collaborate respectfully with team members and other departments.
• Continuously learn and grow your knowledge of our products and services.

What's in it for you?

• Achieve your targets and enjoy amazing incentives.
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
• Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs

Qualifications:

• Matric certificate
• 1 years' experience as a Customer Service Representative in a Telco environment.
• Strong communication and problem-solving skills
• Familiarity with WhatsApp for Business and webchat platforms
• Basic understanding of retail and Telco account servicing

Skills Required