Call Centre Agent (customer Service E Commerce) Mr Price Money
Durban, KwaZulu-Natal, South Africa
Job Description
Job Category: Call Centre
:
As a Customer Service Representative, you will be responsible for handling incoming calls, emails, WhatsApp messages, and web chat queries. You will assist customers with account queries, online order issues, and product-related concerns - resolving queries quickly and professionally.
Responsibilities:
- Listen to customers' questions and concerns and provide workable solutions.
- Respond to customer queries across multiple channels.
- Log and update customers' accounts or online order information accurately.
- Investigate and resolve accounts or online queries quickly and professionally.
- Ensure all interactions meet company service standards by following company policies and procedures.
- Handle complaints and follow up to ensure resolution.
- Work within set timeframes and quality guidelines to meet monthly targets.
- Maintain a positive, respectful attitude with customers and colleagues.
- Grade 12 (Matric)
- Working knowledge of Microsoft Office
- 1 year of customer service call centre experience in an account management and e-commerce environment.
- Knowledge of customer service legislation (NCA, POPIA)
- Basic understanding of retail and account servicing.
Skills Required
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Job Detail
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Job IdJD1505073
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned