Call Centre Agent

Bryanston, GP, ZA, South Africa

Job Description

SUMMARY OF POSITION



As a Call Centre Agent, you will be expected to operate across both inbound and outbound environments.

ROLES AND RESPONSIBILITIES



Professionally handling inbound queries from clients and relevant third parties Ensuring unresolved queries are followed up and resolved within the agreed turnaround times Answering inbound calls timeously and delivering accurate, helpful responses Managing and resolving email queries as required Making outbound calls to collect outstanding information necessary for query resolution Following up with clients, providing clear and comprehensive feedback Keeping stakeholders updated throughout the query resolution process Maintaining accurate records of all client interactions Data capturing and accurate documentation of cases Supporting ad hoc tasks and administrative functions as and when required Keeping up-to-date with product knowledge through ongoing assessments and internal learning

Any other reasonable duties and responsibilities in line with your capabilities and at the request of your Superior



JOB REQUIREMENTS



Matric (Grade 12) is required FAIS accreditation / RE5 qualification required A relevant tertiary qualification is advantageous Minimum 12 months of call centre experience Proficient in English and at two other South African languages (advantageous) Excellent numeracy and literacy skills Clear, professional verbal and written communication Previous experience in the healthcare or medical insurance industry is a strong advantage

KEY COMPETENCIES



Client-focused with a commitment to service excellence Strong numerical and verbal reasoning ability Active listening skills, with the ability to accurately identify problems Assertive yet patient and tolerant when managing client expectations Proactive problem-solver, showing initiative and ownership Excellent time management and organisational skills High level of professionalism and accountability Strong attention to detail and accuracy in all work
Job Type: Full-time

Application Question(s):

What is your salary expectation for this role?
Education:

High School (matric) (Required)
License/Certification:

RE5? (Required)
Work Location: In person

Application Deadline: 2025/07/31
Expected Start Date: 2025/08/01

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Job Detail

  • Job Id
    JD1467504
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bryanston, GP, ZA, South Africa
  • Education
    Not mentioned