Job Description

Position Summary

Under the general direction of the Director of Training & Quality, facilitates company and client training programs for current and new employees.

Nature and Scope

Position reports to the Manager, Training & Quality. Incumbent has routine contact with new hire employees, existing production employees, support staff, managers, and client representatives. Responsible for the instruction and delivery of the company's and client's training program curriculum to existing and new hire employees. Facilitates the classroom training and coordinates on the job training as required.

Essential Duties and Responsibilities

All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

Delivers training on program content, product information, and company and client expectations to students in a classroom environment.

Facilitate training programs according to company and client guidelines.

Prepares and sets-up classroom.

Prepares training course materials for each class and maintains instruction manuals.

Develops and implements job aids for trainees

Track and report upon the progress of the training class.

Identifies at-risk employees and implements an individual coaching plan for success.

Maintain class roster, attrition reports and weekly productivity reports.

Provide well prepared employees who know and understand the program, client, products, policies and productivity expectations.

Provides call floor support during employee transition from training to production environment

Deliver refresher training and program update training to existing employees as required.

Attends train-the trainer sessions and stays current on curriculum content changes.

Other Duties as described my management

Job Type: Full-time

Pay: R14000,00 - R18000,00 per month

Experience:

Training: 1 year (Required) leadership: 1 year (Required)
Language:

English (Required)
Location:

* Johannesburg, Gauteng (Required)