Job Description

As a Customer Care Specialist, you will provide a world-class experience to our customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as the company expert to help our customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments. Job Fit What are the skills required for technical support? Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. The ability to work well in a team. Problem solving skills. Offer multi-channel tech support. Utilizes various systems and tools to initiate to assist and service customers. Competencies Use verbal English skills to establish rapport Use questioning skills to easily explore customer needs and concerns Develop and nurture customer relationships Tasks Establish and develop prospect relationships to services Clients Make every effort to use effective service skills to improve performance Strive to meet and exceed assigned customer experience and productivity performance goals Provide excellent customer service Whatxe2x80x99s in it for you? Competitive basic salary Awesome growth potential Exposure to dealing with international customers Prerequisites

• Minimum 1year Inbound Technical Support experience
• Experience answering incoming phone calls and ticketing systems.
• Experience working in the tech industry or for a SaaS company.
• Open to schedules that may include weekends, holidays, and nights.
• Good communication skills.
• Excellent interpersonal skills.
• The ability to remain calm when dealing with a difficult customer.
• Ability to deal with complex queries.
• Ability to type 20wpm with max 5 errors.
• Effective listening and questioning skills.
• Natural conversational ability
• Computer literacy and the ability to multitask.
• Managed multiple clients successfully.
• Experience collaborating across multiple functions or teams.
• Ability to sell or negotiate at all decision-making levels.

Do you tick the following?

• Grade 11 or Matric
• Clear Credit and Criminal record
• Meeting your current KPIs
• 95% + Attendance over the last 12 months
• must be more than 6 months in the business.
• Computer Literate
• Ability to work night shift.
• Success operating independently and navigating competing priorities in a constantly changing environment.
• Proven track record of success navigating and troubleshooting technical tools.

Job Type: Full-time Job Type: Full-time Ability to commute/relocate:

• Wynberg, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Required)

Edit job Paused View public job page Job Type: Full-time Salary: From R5,500.00 per month Ability to commute/relocate:

• Wynberg, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)

Job Type: Full-time Pay: From R5,500.00 per month Ability to commute/relocate:

• Wynberg, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)