Call Center Agent

0 - Year    Johannesburg, South Africa
Bryanston Office Park, South Africa

Job Description





We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

If interested, kindly WhatsApp us on +27 82 596 0024 and one of our consultants will get back to you.

Skills Required

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Job Detail

  • Job Id
    JD546403
  • Industry
    Other
  • Total Positions
    12
  • Job Type:
    Full Time
  • Salary:
    5000-10000
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, South Africa
  • Education
    Any Graduate
  • Experience
    0 - Year
  • Apply By
    May 06, 2020
  • Job Posting Date
    Mar 25, 2020