Job Description

Are you ready to elevate your call center career? Alliance Skills Development Services is recruiting dedicated Call Center Agents on behalf of a leading International BPO. This is your chance to join high-impact campaigns in Collections, Customer Service, and Sales--on site in Umhlanga or Durban CBD.

Available Campaigns & Locations

Collections (UK campaign) Customer Service (UK campaign) Sales (UK Energy and other campaigns)

All are on-site roles at:

Durban Central Umhlanga
Rotational shifts covering days, nights, weekends, and South African public holidays.

Position Overview

You will handle inbound and outbound calls for Collections, Customer Service, or Sales campaigns with professionalism and empathy. Your goal is to resolve inquiries efficiently and deliver outstanding service aligned with International BPO standards.

Key Responsibilities

Handle high volumes of inbound and outbound calls professionally and efficiently Listen to customer needs, concerns, and queries with accuracy and empathy Provide product/service information and resolve issues within defined turnaround times Document all customer interactions accurately in the CRM system Follow communication scripts and standard operating procedures Meet performance targets including call quality, customer satisfaction, and resolution time
Collaborate with team members and escalate complex issues to supervisors when necessary

Candidate Requirements

Non-negotiable

- Grade 12 plus 1 year call center experience (Collections, Customer Service and Sales)

Non-negotiable

- Speak English fluently

Only exception

- Grade 11 plus 3 years call center sales experience (Sales category will also include Grade 11 candidates)

International call center experience is a strong advantage

Telephone, email, and chat etiquette necessary Empathy, negotiation, and customer-centric mindset Ability to meet targets in a fast-paced, blended call environment critical

Required Skills & Competencies

Excellent verbal and written communication skills Proficiency in call center software, CRM systems, and basic computer applications Strong problem-solving and multitasking abilities Calm demeanour under pressure and ability to work in a fast-paced environment Customer-centric attitude with a professional and courteous approach Matric certificate or equivalent (Sales roles may accept Grade 11 with specified experience)

Preferred Attributes

Previous experience in a call center or customer service environment Fluency in English language Familiarity with compliance protocols and data privacy standards

Work Conditions

Rotational shifts including weekends and public holidays On-site at Umhlanga or Durban CBD Competitive, performance-based incentives and career progression opportunities

Compensation & Benefits

Competitive salary package Medical insurance, group risk cover, and funeral benefits Transport to nearest public transport rank Contract with standard probation period (as per BCOEA) Foundational training (10 days) plus product-specific training (3-8 weeks) Performance-based incentives and career progression

Recruitment Process

Submit your intake form, CV. Use this link for the intake form. https://www.surveymonkey.com/r/HTQHJ2L If shortlisted you will be called for an interview. Complete the online assessment (minimum score of 6 required) Attend client interviews if you qualify Final selection and employment offer by the International BPO

Placement is not guaranteed until you are formally selected by the Employer

Terms and Conditions Apply

How to Apply

Submit your CV to allianceskills8@outlook.com and complete the intake form online click the link https://www.surveymonkey.com/r/HTQHJ2L

For inquiries, call 031 301 3771. Speak to Sumaya Ebrahim

Don't miss this opportunity to join a world-class BPO environment and accelerate your career in Collections, Customer Service, or Sales. Apply now!

Job Types: Full-time, Part-time

Expected hours: 40 - 45 per week

Work Location: In person

Application Deadline: 2025/10/03
Expected Start Date: 2025/10/06