Job Description

Maintain cabin crew personnel records; Assist with Grooming for the Crew i.e. dress code, hygiene etc; Provide administrative support in the updating of manuals and other documents as and when required; Assist with capturing Flight Reports and Attendance Registers; Work with Human Resources to ensure relevant information is shared and distributed with new cabin crew employment; Coordinate new Employee On boarding; Ensure integration of all new cabin crew across all departments (i.e. includes all Uniform, parking, issuing of IPad, any Training related documents and rostering requirements); Preparation of Documentation, copies of Licenses, Medicals and Certificates for Crew; Organize and coordinate events i.e. Wings Parade; Filing of all disciplinary records; Daily administration of leave applications; Contact crew to obtain information i.e. confirmation, sick notes, relevant documents etc; Compile meeting minutes; Assist with obtaining flight delay feedback from the cabin crew; Assist in collecting Net Promoter Score (NPS) feedback from the cabin crew; Support the recruitment process by scheduling ICFA interviews and reserving a venue for the interviews; Arrange meetings between cabin crew and assistant managers; Assist with tracking late arrivals of cabin crew and obtaining feedback regarding passenger complaints; Assist with managing and calculating the cabin crew headcount; Ensure compliance as it relates to Flight Operations processes and standards as delegated by Management; Assist with implementation of relevant procedures, standards, specifications and guidelines within Flight Operations.



Grade 12 or Equivalent (Essential); Relevant tertiary education (Advantageous); 1-3 years Administration experience (Essential); Previous operations experience (Beneficial); Willingness to work overtime when required; Familiarity with the aviation industry's structure, including the specific operational context of cabin services and how they support broader airline functions; Knowledge of aviation regulations and standards governing cabin crew operations; Proficiency in administrative practices essential for document management, record-keeping, and report preparation, with an emphasis on meticulous documentation; Understanding of customer service principles tailored to aviation, balancing the needs of internal stakeholders (cabin crew relations) with external customer expectations; Proficient in the use of Microsoft Office (Word, Excel and Outlook); Strong administrative skills; Planning and organizational skills; Excellent interpersonal skills with internal and external customers; Good communication skills; Excellent attention to detail; Ability to multi-task and work effectively in a fast-paced environment; Immaculate time keeping; Ability to utilize digital tools for managing communications, documentation, and scheduling.

Personal Attributes:

Professional; High integrity; Reliable and dependable; Ability to work independently or as a team.

Application Guideline:

Email applications will not be accepted; Preference will be given to members of under-represented designated groups; Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:


Not to proceed with this vacancy; To appoint the selected candidates based on its operational requirements.

Closing Date: 1 September 2025