Job Description

Job Summary
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Luxury
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Private Members Club
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based in
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Umhlanga
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is looking for a
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Butler
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to provide highly
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personalized, discreet service
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to members,
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anticipating needs
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, managing r
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equests
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and ensuring a
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seamless, luxurious
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experience.
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Duties:
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Greeting members, coordinating services and concierge requests, managing lounge areas and offering personal services
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Greeting members, escorting them and proactively assisting with a wide range of personal requests.
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Maintaining the club lounge, preparing and serving refreshments and meals and ensuring all amenities and food & beverage services meet high standards.
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Working with other departments to coordinate guest services
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Handling special requests and assisting with other unique member needs.
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Monitoring guest activity and proactively addressing needs before they are expressed, aiming to create "WOW" experiences and memorable stays.
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Requirements:
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Grade 12
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A formal qualification
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At least 3+ years' experience in a high-end property / luxury environment
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The ability to communicate clearly and professionally with members and staff and to build positive relationships.
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Handling member requests and complaints with utmost confidentiality and professionalism.
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Managing schedules, coordinating with various departments and keeping track of numerous requests and inventories.
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Taking ownership of guest experiences, identifying needs and providing solutions without being asked.
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Maintaining impeccable standards in all aspects of service, from the cleanliness of the lounge to the presentation of services.
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Understanding formal dining etiquette, luxury guest expectation, and how to effectively promote and coordinate various resort amenities.
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Essential skills for the role are excellent communication and organizational abilities, tact, discretion and a strong understanding of guest needs and luxury hospitality standards.
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