Job Description

Pedros Chicken is one of South Africa's fastest-growing quick service restaurant (QSR) brands, with over 180 stores and counting. We pride ourselves on bold flavours, operational excellence, and passionate people. As we scale, we're building a high-performance culture rooted in data-driven decision-making and cross-functional collaboration.



We are seeking a sharp, analytical, and business-savvy Business Performance Analyst to support the Operations Director by reviewing and synthesizing daily operational reports across departments. This role goes far beyond number crunching. You'll be the key interface between data, operations, and executive action.


You'll be trusted to identify trends, flag risks, and challenge departmental performance where needed. Most importantly, you'll work closely with senior stakeholders across the business to drive accountability, performance clarity, and continuous improvement.

Key Responsibilities:

Daily Performance Monitoring

Review and validate daily and weekly reports from Operations, Supply Chain, Finance, HR, and Marketing. Track KPIs, identify trends or variances, and proactively escalate issues that impact performance. Deliver concise, insight-driven daily summaries to the Operations Director.

Stakeholder Engagement & Influence

Act as a liaison between the Operations Director and various departmental heads. Lead regular check-ins with senior stakeholders to discuss variances, question assumptions, and verify the status of follow-up actions. Build trust through consistent, high-quality insights and objective performance assessments. Help facilitate data-informed discussions at Exco and operational leadership level.

Performance Accountability

Track issues raised and ensure resolution through structured follow-ups with responsible departments. Help define action plans, owners, and timelines in coordination with the Operations Director. Support in holding teams accountable for meeting performance commitments.

Insights & Reporting Development

Recommend improvements to reporting templates, KPI dashboards, and business intelligence tools. Work with BI, IT, or Data teams to enhance automation and improve access to real-time performance visibility. Support project initiatives aimed at improving business performance tracking.

Qualifications & Experience:

Bachelor's degree in Business, Operations, Finance, or related field. 5-8 years' experience in business analysis, operations reporting, or performance management. Exposure to multi-unit retail or QSR environments is a strong plus. Solid experience engaging with senior leadership and cross-functional teams.

Skills

Exceptional analytical and problem-solving abilities. Strong proficiency in Excel, PowerPoint, and BI tools (Power BI, Tableau, etc.). Excellent interpersonal skills with the confidence to engage senior stakeholders constructively. Able to simplify complex data into actionable insights for decision-makers. * Highly organised, proactive, and self-directed.