Job Description

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Are you a problem-solver who thrives on translating business needs into smart, scalable solutions? We're looking for a Senior Business Analyst with a sharp analytical mindset and a deep understanding of IT operations to help us drive excellence across the entire application lifecycle. As a key player in our Agile team, you'll work closely with cross-functional stakeholders--including Developers, UI/UX Designers, QA Analysts, Product Owners, and IT Leads--to shape, refine, and deliver innovative technology solutions that keep our systems resilient, secure, and customer-centric
Role And Responsibilities

• e.g. Core Role tasks and responsibilities

• Collaboration with Team Lead, Stakeholders, IT PO and Team regarding Operational topics

• is responsible for the needs-based operating process within the agreed quality

• ensures the operability and operational quality of the applications over the entire life cycle in the area of responsibility

• ensures the implementation of all tasks and content of the process IT Operations (IT.03 Monitor and Operate IT Product)

• Controls the overall release and change management of the applications in the area of responsibility

• controls the implementation of technical lifecycle management measures as well as the identified security measures for the assigned applications

• controls the measures to improve operational quality for the assigned applications

• supports the product owner with operational issues

• prioritizes the scope of operations of the applications to the product owner for the assigned applications

• prioritizes the necessary operational scopes for in the product backlog for the assigned applications

• decides all operational issues within the scope of the planned resources for the assigned systems and applications

• supports the AWM Processes "Deliver & Operate IT Technology" and "Manage IT Governance"

• controls the measurement and communication of the operation KPIs and defines the necessary measures to improve quality or the assigned applications

• supports the LRE in post mortem handling of major and critical incidents

• supports the LRE in all of its assigned tasks regarding the assigned applications

• supports ITSCM tasks (e.g., IT emergency exercises) and tasks in manage availability

• Ensure that all processes are investigated / considered in obtaining the specifications of the user requirements.

• Propose and review system designs and evaluate alternatives.

• Review and present proposals / system solutions to IT Project Lead, DevOps Team, UI/UX team, QA Team, and Product Owner / Business team.

• Detailed documentation relevant to all stakeholders (Business/Developers/UX/QA).

• Solution design involving all stakeholders (Business/Developers/UI/QA).

• Participate in stand-up's and meet with end users and other stakeholders and gather requirements.

• Gather, Analyse and Implement new system requirements specifications.

• System testing /parallel runs assist QA in testing systems/solutions.

• Excellent data collection and analysis skills

• Working knowledge using Agile development methodologies

• Working knowledge of Confluence / Jira

• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

• Work experience, diploma / degree in business / IT environment.

• 5 to 8 years BA experience