Job Description

Job Summary Job Title
Business Analyst
Job Purpose
We're looking for a strategic and detail-oriented Business Analyst to analyze business processes, identify improvement opportunities, manage related projects, and deliver data-driven insights to support decision-making and business growth. This role requires strong analytical and communication skills, and the ability to work cross-functionally.
Key Responsibilities
Gather and analyze business requirements from stakeholders.
Evaluate and improve existing business processes.
Document requirements, process flows, use cases, and business cases.
Translate business needs into technical specifications.
Conduct market and competitor research.
Create dashboards and performance reports (KPIs).
Facilitate meetings, workshops, and presentations.
Support project planning, execution, and monitoring.
Perform gap and impact analyses; propose effective solutions.
Coordinate with IT and development teams to align solutions with business goals.
Support user acceptance testing (UAT) and change management.
Monitor post-implementation success and provide support.
Stay current on industry trends, technologies, and best practices.
Evaluate vendor solutions and participate in RFP/RFI processes.
Ensure compliance with relevant policies and regulations.
Qualifications & Experience
Bachelor's degree in Business, Information Systems, Engineering, or related field.
Minimum 2 years of business analysis or related experience.
Proficiency in Excel, SQL, Power BI, or Tableau.
Knowledge of process improvement methodologies and modelling tools.
Strong communication, problem-solving, and organizational skills.
Preferred:
Agile/Scrum experience
Business Analysis certifications (CBAP, PMI-PBA)
Familiarity with CRM, ERP, or enterprise systems
Behavioural Competencies
Strong attention to detail and analytical thinking
Excellent interpersonal and team collaboration skills
Ability to work under pressure and adapt to change
High ethical standards and initiative-driven decision-making
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