Job Description

Support the Engagement Manager by taking ownership of day-to-day project activities and meetings across clients, ensuring alignment with project goals, timely delivery of milestones, and proactive identification of risks or issues. Assist in coordination, decision-making, reporting, documenting and execution of projects and client management, while maintaining visibility of progress and resource utilisation. Provide oversight and mentorship to consultants, ensuring adherence to project objectives, quality standards, and delivery timelines. Collaborate with, advise and quality assure the work of consultants who elicit, analyse, and document business requirements from clients. Review and quality assure all functional specifications for development teams Participate in new solution design discussions and ensure alignment with strategic requirements Support testing phases by quality assuring the prepared test packs, identification of gaps and validating results and ensuring quality feedback to the development team. Oversee user acceptance testing (UAT) and final acceptance testing (FAT) conducted by consultants and ensuring that documentation meets the ISO requirements. Oversee the generation of Training Manuals in line with development completed. Ensuring the latest technology and methodology is used in the development of Training Material. Ensure that tools and methodologies are aligned to latest industry trends. Manage the pipeline and consultant board on a daily basis Manage escalated issues by conducting thorough investigations and collaborating with consultants to resolve them. Conduct feasibility studies and impact assessments to support business case development Perform gap analysis between current and desired states to identify improvement opportunities Assist in project planning activities, including scoping, risk identification, and resource estimation Evaluate solutions post-implementation, gathering feedback and supporting continuous improvement



Bachelor's degree in business Analysis, Information Technology, Computer Science, or a related field Minimum of 4 years' experience working as a Business Analyst within the Software Development Life Cycle (SDLC) Solid understanding of business analysis methodologies and tools * Experience in both Agile and Waterfall environments