Job Description

SUMMARY:
This role identifies process improvement opportunities to enhance the functioning of the company in alignment with its strategic objectives and regulatory requirements, ensuring business benefits are achieved through measurable success.
POSITION INFO:
Main Output and Responsibilities
BUSINESS OPERATION
Elicit and Analyse business requirements:

• Work closely with business stakeholders to understand their needs, objectives, and challenges.
• Elicit, document, and analyze business requirements, processes, and workflows.
• Translate business requirements into clear and concise functional specifications for technical teams.

Solution Design:

• Collaborate with technology teams to design solutions that meet business needs.
• Propose innovative and practical solutions to address business challenges.
• Ensure that proposed solutions align with the organization''s strategic goals and technological capabilities.

Stakeholder Communication:

• Serve as a liaison between business stakeholders and technology teams.
• Communicate complex technical concepts to non-technical stakeholders.
• Present findings, recommendations, and project updates to various audiences.

Documentation:

• Create detailed documentation including business requirements, process flows, use cases, and user stories.
• Maintain accurate and up-to-date project documentation throughout the project lifecycle.

Project Management:

• Collaborate with project managers to define project scope, objectives, and deliverables.
• Assist in project planning, estimation, and resource allocation.
• Monitor project progress and identify potential risks or deviations from the plan.

Quality Assurance:

• Participate in system testing, user acceptance testing, and validation of implemented solutions.
• Ensure that delivered solutions meet the specified requirements and are of high quality.

Process Improvement:

• Identify areas for process optimization and efficiency enhancement.
• Recommend process improvements and assist in their implementation.

STAKEHOLDER RELATIONSHIP MANAGEMENT
Internal

• Maintain relations with all members of the management team and staff
• Maintain relations with other departments within the organisation

External

• Develop a Stakeholder engagement plan for the Institute in collaboration with other department
• Manage relationships with department external service providers and ensuring stakeholders derive value from association and engagements with the company
• Manage contracts in conjunction with the Legal department of all external services providers
• Ensure compliance of Service Level Agreement by the service provider
• Manage relationship with the Institute's external service providers

RISK MANAGEMENT

• Adhere to the Institute's legal and ethical requirements, policies, processes and procedures
• Support departmental audits
• Manage the risks associated with the services rendered by external providers

REPORTING

• Give input to department's Annual Integrated Report (AIR)
• Report all none-adherence to the Institute's legal and ethical requirements, Policies, processes and procedures

Qualifications and Requirements

• Bachelor's degree in

, Commerce, or a related field. * Certification in Business Analysis (e.g., CBAP, CCBA) is advantageous.

• MBA/MBL is an advantage.
• Six sigma green/black belt.
• Minimum of 5 years' experience as a process engineer involved with assessing, mapping, and optimizing business processes.
• Minimum of 5 years' experience in data analytics, business model design, business process development or improvement, strategic business case development, translating of strategies into a business /operating model and operationalization of new business process solutions.
• Minimum of 5 years' experience in facilitating workshops with business users to gather requirements and validate designs.
• Minimum of 5 years' experience proven experience as a Business Analyst or in a related role.
• Minimum of 5 years' experience in Agile tools like Jira Confluence, SAFe, and Aris.
• Minimum of 5 years' experience in applying process modeling standards.
• Knowledge and exposure to business process transformation and integrating technologies.

Competencies

• Data analytics.
• Artificial Intelligence.
• Agile and DevOps Integration - Agile tools like Jira Confluence, SAFe, and Aris.
• Data Governance and Privacy Compliance
• Business model design.
• Strategic business case development.
• Ability to facilitate workshops.
• Stakeholder management and engagement.
• Business process development or improvement, transformation and integrating technologies.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in requirement gathering techniques, process modeling, and documentation.
• Familiarity with project management methodologies and software development lifecycle.
• Ability to collaborate effectively with cross-functional teams.Analysis and Coordination

Other Functions

• Perform any other functions that contributes to the achievement of the company's objectives.