Gather and document requirements through interviews, workshops, and document review
Analyse business processes to identify gaps, inefficiencies, risks, and opportunities for improvement
Conduct playback sessions and validate findings with business units and project teams
Collaborate with Systems Analysts and Project Managers to design and implement optimal automated solutions
Document BRS, data flows, interface layouts, screen layouts, and reports
Lead or support UAT planning and execution
Maintain accurate and updated documentation, ensuring effective communication across stakeholders, departmental units, and management
Mentor and guide junior or mid-level analysts (for senior roles)
Ensure alignment between business needs and IT solutions, facilitate process improvements, and contribute to successful project delivery
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