Job Description

First Group is a leading provider in the Hospitality and Property Management industry, committed to delivering exceptional services to our clients (both internal and external). With a focus on innovation and efficiency, we are dedicated to staying ahead in a competitive market. We are seeking a highly skilled and motivated Business Analyst to join our dynamic team and help optimize our internal systems and customer facing digital products, to improve overall business performance.

Job Purpose:

As a Business Analyst at First Group, you will be responsible for analyzing, translating business requirements into scope and specifications for development teams to implement, and support the implementation of the business systems solutions that drive operational efficiencies and improve customer engagement. You will work closely with cross-functional teams, including IT, software development, operations, and management, to ensure system requirements are well-understood by all stakeholders, and solution requirements are effectively defined and deployed.

Key Responsibilities:

oTo translate business requirements into technical scope of work and deliverables

oTo manage requirements and solutions change through a project lifecycle

oTo ensure documentation or documented information is always accurate and the latest version

oTo define User Stories and Tasks for the IT and software development team, including accurate acceptance criteria

oTo validate the technical solution delivered meets the requirements defined by business

oTo create requirements and high-level technical specification documentation for 3rd party systems and software development service providers

oTo support training and user adoption of new systems or new features and functionality for existing systems

oTo align with the company and team culture and support the achievement of objectives and standards of excellence

Competencies Required

oAttention to detail, high proficiency in English language, IT and Digital systems and Business terminology

oA proven track record working as a business and or systems analyst and delivering:

o comprehensive requirements analysis documentation for IT, Digital and software development teams

o manage change and keep documentation updated and align understanding through the project lifecycle

o managing QA testing and UAT phases of IT systems and software development projects

oExceptional communication skills - ability to understand and communicate at multiple levels - from management to operational and technical stakeholders in a cross-functional Enterprise environment

oAbility to create system diagrams and other visual documentation to explain IT, Digital and software systems

oManage commitments and meet agreed deadlines

oProvide support to all stakeholders through the analysis, development, testing and deployment phases of the product delivery lifecycle

oAbility to self-manage and take accountability, with a strong work ethic, in a highly dynamic fast paced environment

oWork on multiple projects simultaneously

Qualifications & Experience

oMinimum 5 years working in a similar role

oAdept at problem solving and facilitating collaborative solution definition

o3 to 5 years' experience working within a Microsoft and Azure cloud environment and applications:

o Azure DevOps administration

o MS Teams

o Office365 (Word, Excel, PowerPoint, Outlook)

o SharePoint

o Visio

o3 to 5 years' experience working in these domains:

o Enterprise, large scale IT systems

o System integrations, APIs

o Database architecture

o Understanding of Full tech stack from UI/UX, integration layers to backend logic and database.

o Cross functional Enterprise projects: Sales, Marketing, Finance, Debtors, IT, HR

oTertiary Degree in Information Systems related subjects - preference if this includes Commerce, or Finance related domains - post-graduate preferred

oA recognized Business or Systems Analyst certificate or qualification (preference given to BABOK aligned credentials)

oAdvantage if the candidate, in addition to the above, has Agile Product Owner certificate and experience

oExperience in the hospitality industry is an advantage

What We Offer:

oCompetitive salary and benefits package.

oOpportunities for professional growth and career development.

oA collaborative and innovative working environment.

oThe chance to work with cutting-edge technologies in a dynamic industry.

Job Types: Full-time, Permanent

Work Location: In person

Application Deadline: 2025/07/31