Job Description

Drive operational excellence in vehicle booking systems!
Solution design involving all stakeholders
Work with cutting-edge Agile methodologies
Direct stakeholder engagement
POSITION: Contract: 01 October 2025 31 December 2028
EXPERIENCE: 5-8 years related experience
COMMENCEMENT: 01 October 2025
LOCATION: Hybrid: Midrand/Menlyn/Rosslyn/Home Office rotation
TEAM: Vehicle Booking Services
Qualifications/Experience

• Work experience, diploma/degree in business/IT environment
• 5 to 8 years BA experience

Essential Skills Requirements

• Solution design involving all stakeholders (Business/Developers/UI/QA)
• Participate in stand-ups and gather requirements from end users
• Gather, Analyse and Implement new system requirements specifications
• System testing/parallel runs assist QA in testing systems/solutions
• Excellent data collection and analysis skills
• Working knowledge using Agile development methodologies
• Working knowledge of Confluence/Jira

Advantageous Skills Requirements

• Knowledge of Group, ITPM, AWM (Advantageous)
• Excellent proficiency in the Agile Tool Chain (JIRA, Confluence, X-ray)
• Postman, Insomnia, or similar API platform to test APIs (REST APIs & Graphql APIs)
• Development background might be helpful (at least basic understanding of json and html code)
• Strategic and analytical thinking skills
• Ability to quickly identify and solve problems
• Ability to analyze and interpret data
• Ability to prepare and present reports
• Strong interpersonal and communication skills

Role Requirements

• Collaboration with Team Lead, Stakeholders, IT PO and Team regarding Operational topics
• is responsible for the needs-based operating process within the agreed quality
• ensures the operability and operational quality of the applications over the entire life cycle in the area of responsibility
• ensures the implementation of all tasks and content of the process IT Operations (IT.03 Monitor and Operate IT Product)
• Controls the overall release and change management of the applications in the area of responsibility
• controls the implementation of technical lifecycle management measures as well as the identified security measures for the assigned applications
• controls the measures to improve operational quality for the assigned applications
• supports the product owner with operational issues
• prioritizes the scope of operations of the applications to the product owner for the assigned applications
• prioritizes the necessary operational scopes for in the product backlog for the assigned applications
• decides all operational issues within the scope of the planned resources for the assigned systems and applications
• supports the AWM Processes "Deliver & Operate IT Technology" and "Manage IT Governance"
• controls the measurement and communication of the operation KPIs and defines the necessary measures to improve quality or the assigned applications
• supports the LRE in post mortem handling of major and critical incidents
• supports the LRE in all of its assigned tasks regarding the assigned applications
• supports ITSCM tasks (e.g., IT emergency exercises) and tasks in manage availability
• Ensure that all processes are investigated / considered in obtaining the specifications of the user requirements.
• Propose and review system designs and evaluate alternatives.
• Review and present proposals / system solutions to IT Project Lead, DevOps Team, UI/UX team, QA Team, and Product Owner/Business team.
• Detailed documentation relevant to all stakeholders (Business/Developers/UX/QA)
• Assist with generating a work breakdown structure to estimate technical delivery and manage those deliverables with the technical team.
• Assist with identifying and mitigating risks on the project.

NB:

• South African citizens/residents preferred. Valid work permit holders will be considered.
• By applying, you consent to be added to the database and receive updates until you unsubscribe.
• If you do not receive a response within 2 weeks, please consider your application unsuccessful.

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