Job Description

Job Purpose:

To effectively design and implement business solutions that resolve business problems or needs and to further partake in operational and system maintenance support to resolve issues.

Job Outputs:

Change Management

Compile an impact analysis on existing processes that include a feasibility and risk assessments. Involve appropriate stakeholders in the change process and ensure that the change impact is understood by all stakeholders.

Business Solution Identification

Facilitate workshops with subject matter experts to define business processes and to capture the processes in line with the BPM Standard Operating Procedure. Compile a well-defined Business Requirement Specification that includes integration-, process, application, data and technology requirements.

Solution Delivery

Compile a Functional Requirement Specification based on the Business Requirement Specification that describes the requested behaviour of a system. Facilitate or participate in the compiling of test cases, User Acceptance testing and training of system users according to the Business Requirement Specification.

Solution Implementation

Co-ordinate the operational process and implementation of the solution to the production environment. Verify operating and user documentation. Communicate changes to relevant stakeholders. Compile user manuals and conduct training.

Operational Duties

Provide user and system support and deliver solutions on requests for information or change in line with the demand management escalation process.

Qualifications:

Matric with Mathematics Business Analyst Diploma/Degree

Experience:

Minimum of 5 year's Business Analyst exposure in a financial services business environment

Knowledge and Skills:

MS Office Ability to liaise with stakeholders and manage expectations Strong business acumen Good communication skills Problem solving skills Planning and organizing skills Interpersonal skills Strong analytical skills Facilitation skills Client engagement skills Must be able to manage conflict and function effectively in a highly stressful environment * Willingness to continuously enhance and develop skills