Job Description

We are looking for an experienced

Business Analyst

with a strong

retail background

to join our IT team and help drive smarter, more effective ways of working across the organisation. In this role, you'll take ownership of analysing business needs, shaping solutions, and supporting system enhancements while championing tools in various systems to improve collaboration and delivery. If you're passionate about continuous improvement, confident working with cross-functional teams and vendors, and eager to make a real impact on business performance, we'd love to hear from you.

Key Responsibilities

Acting as an interface between business units, technology teams and support teams. Identifying, assessing and documenting business requirements and user stories. Assess and define change requests received from users about business processes and systems. Participate in the solution design process, provide solutions for requests and support the implementation thereof. Translation of business processes and system requirements into specific projects, ensuring solutions are commercially acceptable within the strategic framework. Provide effective and timeous support to internal users on processes, systems and technology activities. Maintaining configuration documents and providing recommendations as necessary. Supply users with skills and knowledge of processes and systems via training sessions and workshops. Define the success criteria for solution testing. Assist with UAT, functional and integration testing.

Qualifications

Relevant Tertiary IT Qualification Certificate or Diploma in Business Process Analysis.

Knowledge, Skills and Experience

Two

or more years of

working experience

as a Business Analyst is essential. Experience within the retail environment is advantageous. Business Analyst exposure with system analysis, business process development, including the holding of workshops, and preparing documentation. Experience in writing business and system requirements and functional specifications. Experience in communicating with clients and facilitating workshops. Business process modelling and documenting workflows. Presentation and communication skills, and facilitation of workshops. * Logical thinking and analytical ability with excellent numerical skills and the ability to be accurate and pay attention to detail.