Job Description

Job Classification

Job Requisition: 140920 TA Specialist: Refilwe Falatsi Closing Date: 17 July 2025 Location: Johannesburg or Durban Cluster: Personal and Private Banking | Nedbank Insurance | Operations Please Note: Preference will be given to applicants from Underrepresented Groups FAIS Affected
FAIS Affected - Yes

Job Purpose

By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency, identify, and address client needs. Maintain and build relationships with all stakeholders.

Job Responsibilities

Service and manage claims on a portfolio of clients. Responsibilities include registration of claims on internal system and with various Insurers; enforce claims handling process aligned to event requirements; keeping the client in the loop at all stages; negotiation of claims settlement; review of repudiations aligned to policy conditions; regular follow up towards finalisation of claim and closure of claim on internal system. Reporting on outstanding claims exceeding 90 days; High value claims; multi-claimants identified. Claims handling done in a manner to retain clients; Addressing areas of risk identified and report on policy amendment requirements post claim finalisation. Keeping the Risk Advisor in the loop of claims status and possible problem areas regarding claim and/or policy. Maintain internal and external relationships, this includes Nedbank stakeholders and clients. Adherence to service standards and Service Level Agreement (SLA). Identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business. Support the achievement of the business vision, strategy, and values. Achieving development goals. FAIS requirements being achieved and fully complied with. Comply with Risk standards, policies and procedures as required by Compliance. Share knowledge and industry trends with team and stakeholders during formal and informal interactions. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

People Specification

Essential Qualification - NQF Level
Matric / Grade 12 / National Senior Certificate Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines) First Regulatory Examination: Representatives (RE 5) Certificate of Short Term Insurance Essential Certifications
FAIS Regulatory Examination 1 qualification Preferred Qualification

NQF 5 Higher certificate in Short-term Insurance
Minimum Experience Level

3-5 years working experience in the short-term insurance industry (Personal & Commercial lines)

Technical / Professional Knowledge

Communication Strategies Data analysis Governance, Risk and Controls Nedbank policies and procedures Principles of financial management Principles of project management Relevant regulatory knowledge Relevant software and systems knowledge Cluster Specific Operational Knowledge Credit and risk Knowledge Behavioural Competencies
Building Partnerships Earning Trust Energy Facilitating Change Innovation Work Standards Planning and Organizing Customer Focus
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Please contact the Nedbank Recruiting Team at +27 860 555 566