Bridge Desk Agent (telecoms)
Pretoria, Gauteng, South Africa
Job Description
Job Summary Pretoria
Bridge Desk Agent
6000
Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent.
Duties and Responsibilities
- 1st Line Support (Specific Desktop Support activities)
- Monitoring of Alerts on Identified Systems
- Log the Incident and assign to Incident Manager
- Identify P1, P2, P3 and P4 Calls
- Understand the Escalation Matrix for various Business Units
- Understand the Work Instructions for various Business Units as they will vary for ticket assignment
- Ensure that the End User always have a Ticket Reference Number for Queries
- Identify Reference numbers on Toolset and Advise the User
- Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer
- Microsoft Literate
- A+, N+ Qualification
- Desktop Support experience for 1st Line Support
- Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience.
- Business written and verbal communication skills
- Should exhibit excellent time management and organizational skills to complete the assigned work effectively
- Honest and Trustworthy
- Ability to work in a team and as an individual
- Ability to work under pressure and adhere to deadlines
- Customer Service Oriented
- Remain Calm under pressure and have patience
- Adapt to Change
- Heightened Listening Skills (Soft Skill)
- Empathy to End User Situation/Challenge
- Well Organised
- Troubleshooting Skills
ATripleA Recruitment and Temps
www.aaaa.co.za
#atriplea #recruitment #vacancy # Bridge # Desk# Agent
AtripleA recruitment & temps
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Job Detail
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Job IdJD1254942
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R6000 per month
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned