Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, EC, Gqeberha, 1 Pickering Street

Job Type:

Full-time

Job Ref ID:

80183707A-0002

Date Posted:

1/9/2026







To manage and develop all branch resources including people, processes and systems to deliver a sustainable and profitable branch/point of representation (PORs) income statement and balance sheet, while embedding a strong, disciplined and client-focused culture aligned to the local catchment strategy. Specific responsibilities include:



Key Responsibilities



Lead and optimise branch performance by managing revenue, costs, balance sheet growth and client profitability within defined pricing, risk and governance parameters.

Build, lead and develop a high-performing team through effective workforce planning, coaching, performance management, capability building and employee engagement across the full employee lifecycle.

Drive a distinctive client experience by implementing client strategies, enabling cross-selling, migrating clients to appropriate channels and ensuring consistent delivery of what matters most to clients.

Ensure robust risk, compliance and operational control by identifying, monitoring and mitigating operational, regulatory and conduct risks, and maintaining full adherence to legislative, audit and internal control requirements.

Embed operational excellence and change adoption by improving processes, resolving system issues, enabling accurate management information and acting as the interface between branch teams and change initiatives.

Qualifications

Bachelor's Degree (FAIS aligned NQF7 qualification or higher) in Commerce, Finance, Business Management, Economics or a related commercial discipline.

Financial Advisory and Intermediary Services Representative status is required

Regulatory Examinations Level 1 and Level 5 are preferred if not already held.



Experience Required



A minimum of 8 to 10 years' experience within a retail or personal banking environment, including proven experience in branch or sales and service leadership.

Demonstrated experience in managing a branch income statement and balance sheet, driving sales performance, client growth and operational delivery.

Experience leading teams of managers and frontline staff, with accountability for performance, conduct, development and engagement.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches & Exploring Possibilities

Challenging & Generating Ideas

Articulating Information & Providing Insights

Following Procedures & Showing Composure

Convincing & Understanding People

Producing Output & Making Decisions

Technical Competencies:

Application & Submission Verification (Consumer Banking)

Banking Process & Procedures

Client Acceptance & Review

Client Knowledge

Processing

Product Knowledge (Consumer Banking)

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za