Job Description

Job Summary Duties Include:
Customer Service & Client Relations

• Build and maintain strong relationships with clients.
• Supervise vehicle bookings, test drives, and job card documentation.
• Prepare quotes for additional work and obtain client authorisation.
• Keep clients informed of delays and ensure timely completion of authorised work.
• Address complaints promptly and prioritise comebacks.
• Ensure all vehicles leave the branch with payment settled and only approved parts installed.

Workshop & Operations Management

• Manage mechanics, fitters, cleaners, and workshop staff, allocating work and monitoring productivity.
• Ensure all faults are accurately identified, checklists completed, and daily productivity reports submitted.
• Supervise complex repairs and subcontracted work, ensuring timely completion.
• Maintain workshop cleanliness, stock levels, and availability of consumables.
• Ensure compliance with safety procedures and company policies.
• Track progress of overnight or long-term jobs and supervise complicated repairs.

Reception & Administration

• Oversee reception staff and administrative operations, maintaining internal control systems.
• Manage payments, invoicing, and ensure compliance with company policy.
• Maintain accurate records, reports, and CRM updates.

Security & Premises Management

• Secure all doors, windows, and alarm systems.
• Respond to alarms and take immediate action to protect the premises.

Driver & Transport Oversight

• Supervise drivers for efficient delivery, collection of parts, and client transport.
• Monitor logbooks and reconcile petrol costs.

Financial & Business Management

• Drive branch profitability, monitor budgets, costs, and revenue.
• Achieve turnover targets and actively generate new business opportunities.

Staff Management & Compliance

• Recruit, train, and develop branch staff.
• Conduct disciplinary processes, manage grievances, and ensure compliance with employment legislation.
• Oversee casual staff, including onboarding, sign-off, and payroll.
• Manage workflows and ensure staff adherence to company procedures.

General Responsibilities

• Maintain high-quality workmanship and eliminate comebacks.
• Foster a positive, professional work environment and strong team collaboration.
• Keep up to date with industry developments and implement best practices.
• Ensure all work is carried out to the highest quality standards and complies with safety regulations.
• Report to the Senior Mechanic and Rider.
• Assist experienced mechanics with diagnosing and repairing motorcycles, including engines, electrical systems, suspension, and brakes.
• Perform routine maintenance tasks under supervision, such as oil changes, tire maintenance, and brake adjustments.
• Learn to use diagnostic tools and equipment to troubleshoot mechanical issues effectively.
• Maintain a clean, organized, and safe workshop environment.
• Document all repairs and services accurately.
• Participate in training sessions and technical workshops to enhance skills and knowledge.
• Work closely with riders, supporting their mechanical needs and preparing bikes for events.

Requirements:

• Red Seal Certification
• Min 3 - 5 years proven experience as a Branch Manager, Workshop Manager, Foreman or similar role within the automotive service industry.
• Computer Literate - Any Evolve, Drive, Kerridge, Automate experience a bonus
• Strong leadership, team management, and people development skills.
• Solid technical knowledge of vehicle service and repair processes.
• Experience managing budgets, costs, and financial performance.
• Excellent problem-solving, communication, and customer service skills.
• Knowledge of health, safety, and environmental regulations.
• Good communication skills; ability to work as part of a team.

If your current experience and skillsets tick majority of the job specification boxes, then:
Apply directly now - Send your CV to
Feel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.
#Drive Your Career Forward
Submission closing date : No later than 3 December 2025
Mototeam (Pty) Ltd
Recruiter

Skills Required