Job Description

POSITION STATEMENT
Is responsible for managing and evaluating the region's performance according to pre-determined targets, key performance indicators (KPIs), and project timelines. Effectively communicate functional department targets to regional managers in a timely manner.
KEY RESPONSIBILITIES

• Ensure the region has sufficient capacity (technical teams) to achieve its set targets and objectives
• Confirm regional operating capacity in all departments
• Continuously analyze operating performance and develop ways to improve efficiency
• Ensure sure both parties (region & head office) are giving and/or receiving training and technical support
• Ensure sure both parties (region & head office) are giving and/or receiving health & safety support
• Ensure sure both parties (region & head office) are giving and/or receiving stock on time and within agreed timeframes
• Keep a record of past reports and monthly performance metrics
• Report on department status weekly

• Installations
• Maintenance
• Projects
• Monthly - Manco
• Perform any other work-related duties and responsibilities that may be assigned from time to time by management.
• Report back on progress towards targets throughout the month
• Provide support to the regional manager at the head office across all departments and functions to enable better and improved execution in the region
• Stock & Procurement
• Health, Safety, and Vetting
• Technical & Training
• Proactively manage changes in the regional scope, ensure that any change to the scope is documented and approved
• Identify potential crises, devise contingency plans
• Plan and facilitate effective regional updates and meetings
• Liaise with business partners, including but not limited to Vumatel, Frogfoot, Evotel, Vumacam and SADV.

KEY COMPETENCIES

• Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
• Must be able to partner with other Britelink departments and contractors to achieve targets
• Customer management: tactful, resolute and committed to providing excellent customer service
• Ability to deliver technical presentations competently.
• Must be able to interfaces with customer "executive" level management on a regular basis
• Delivering results: ability to plan and organize self and work in order to achieve objectives and targets
• Maintain in-depth knowledge of product offering

QUALIFICATION & EXPERIENCE

• At least 15 years, 10 of which must be in telecommunications, customer service or project management.
• Finance related degree
• Account management experience advantageous
• Proven track record of delivering projects within defined timelines under high pressure

Skills Required