Job Description

POSITION STATEMENT

Is responsible for managing and evaluating the region's performance according to pre-determined targets, key performance indicators (KPIs), and project timelines. Effectively communicate functional department targets to regional managers in a timely manner.

KEY RESPONSIBILITIES

Ensure the region has sufficient capacity (technical teams) to achieve its set targets and objectives Confirm regional operating capacity in all departments Continuously analyze operating performance and develop ways to improve efficiency Ensure sure both parties (region & head office) are giving and/or receiving training and technical support Ensure sure both parties (region & head office) are giving and/or receiving health & safety support Ensure sure both parties (region & head office) are giving and/or receiving stock on time and within agreed timeframes Keep a record of past reports and monthly performance metrics Report on department status weekly + Installations
+ Maintenance
+ Projects
+ Monthly - Manco
Perform any other work-related duties and responsibilities that may be assigned from time to time by management. Report back on progress towards targets throughout the month Provide support to the regional manager at the head office across all departments and functions to enable better and improved execution in the region Stock & Procurement Health, Safety, and Vetting Technical & Training Proactively manage changes in the regional scope, ensure that any change to the scope is documented and approved Identify potential crises, devise contingency plans Plan and facilitate effective regional updates and meetings Liaise with business partners, including but not limited to Vumatel, Frogfoot, Evotel, Vumacam and SADV.

KEY COMPETENCIES

Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery Must be able to partner with other Britelink departments and contractors to achieve targets Customer management: tactful, resolute and committed to providing excellent customer service Ability to deliver technical presentations competently. Must be able to interfaces with customer "executive" level management on a regular basis Delivering results: ability to plan and organize self and work in order to achieve objectives and targets Maintain in-depth knowledge of product offering

QUALIFICATION & EXPERIENCE

At least 15 years, 10 of which must be in telecommunications, customer service or project management. Finance related degree Account management experience advantageous * Proven track record of delivering projects within defined timelines under high pressure