Job Description

Are you a values-driven leader who thrives in a people-first environment? Do you believe strong culture is the foundation of strong performance?
We're looking for a Branch Manager who will not only lead with excellence but also embrace and uphold our unique company culture -- one built on Teamwork / Respect / Accountability / Customer Service / Kaizen / Integrity / Trust
About the Role:
As Branch Manager, you'll be responsible for the day-to-day leadership of our branch operations -- from team performance to customer satisfaction. But more than that, you'll be a cultural custodian, ensuring our team continues to live out the values that make us who we are.
Qualifications:

• Bachelor's degree in Business Administration, Management, or related field (preferred).
• Proven experience in a management role with a track record of successfully leading teams and achieving objectives.
• Strong organizational, decision-making, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire teams in a fast-paced environment.
• Knowledge of performance management systems and tools.
• Ability to analyze and interpret data to inform decision-making.

Your Key Responsibilities Will Include:

• Leading, coaching, and developing a high-performing team in line with our cultural values.
• Embedding our company values into all aspects of operations and decision-making.
• Maintaining a positive and inclusive work environment where team members feel valued and empowered.
• Driving performance targets while staying true to our people-centered approach.
• Acting as a bridge between strategic goals and daily operations -- always with culture in mind.

Planning:

• Establish clear objectives and develop effective strategies to meet organizational goals.
• Formulate actionable plans to drive team performance and contribute to overall business success.

Organizing:

• Structure and allocate resources, including personnel and materials, to maximize efficiency and ensure smooth operational processes.
• Ensure that the team has the necessary tools and infrastructure to meet their objectives.

Leading:

• Guide and motivate teams to achieve performance excellence.
• Foster a positive work environment, inspire collaboration, and provide direction to meet both short-term and long-term goals.
• Act as a mentor to team members, offering support for both personal and professional growth.

Controlling:

• Monitor performance to ensure that objectives and standards are consistently met.
• Implement corrective actions when necessary to maintain performance consistency and drive continuous improvement.

Coordinating:

• Harmonize activities and communication between departments to ensure effective collaboration.
• Address interdepartmental challenges and promote synergy across teams.

Staffing:

• Participate in the recruitment and selection of team members.
• Develop and maintain a high-performance culture by providing ongoing training and development opportunities to enhance employee skills and job satisfaction.

Decision-Making:

• Evaluate and assess multiple options when making decisions that impact team operations and the organization as a whole.
• Make informed, data-driven decisions to ensure success and continuous improvement.

Communication:

• Facilitate open and effective communication across all levels of the organization.
• Ensure that key information flows seamlessly to and from team members, stakeholders, and other departments.
• Address concerns and provide feedback in a timely manner

Furthermore it also requires a manager that can manage and motivate a dynamic sales team to meet or exceed branch-level revenue targets (monthly, quarterly, yearly).
Sales Performance Outputs
Oversee sales growth:

• Demonstrate year-over-year or quarter-over-quarter growth in sales.

Manage and measure sales conversion rate:

• Percentage of leads converted to sales.

Manage sales pipeline:

• Ensure consistent volume and quality of leads and opportunities in CRM tools.

Training & Development:

• Number of coaching sessions held, upskilling activities completed, onboarding efficiency for new hires.

Employee Engagement:

• Sales team satisfaction scores (e.g., via internal surveys).

Sales Discipline:

• Timely submission of reports, CRM usage, forecasting accuracy, adherence to sales processes.

Competitor Intelligence:

• Regular market insights reported; strategic actions taken based on competitor behavior.

Community Engagement:

• Number of partnerships, events, or initiatives that raise brand visibility locally.

What We're Looking For:

• Proven leadership experience, ideally in a team or branch management role.
• A natural team-builder who leads with empathy and integrity.
• A strong communicator who can inspire, motivate, and align teams.
• Someone who believes culture is not just "a nice-to-have," but a critical component of success.
• A track record of balancing results with people development.

Kind apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
For more information please contact:
Lientjie Kloppers

Skills Required