BPO Quality Manager Job in Concentrix

Bpo Quality Manager

Cape Town, WC, ZA, South Africa

https://www.mncjobs.co.za/company/concentrix

Job Description

Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements Maintain accurate metrics of direct reports individual performance as well as overall team level performance Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans Develop strong working relationships with key Business stakeholders, internal and external * Oversee audits of key support processes within each account and recommends changes

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