Job Description

Bookings & Account Manager (Tenancy & Construction Cleaning)
Be the commercial heartbeat of a fast-moving cleaning business in the UK property sector
Cape Town (Office Based), UK hours | Market Related Salary
About Our Client
Our client is a dynamic UK-based cleaning company delivering tenancy and construction cleaning services. They operate in a fast-paced, client-first environment, servicing letting agents, developers, and landlords. With crews on the ground delivering operational excellence, the business relies on this role to drive growth through exceptional client management and seamless coordination.
The Role: Bookings & Account Manager
This role sits at the intersection of commercial growth and operational delivery. As Bookings & Account Manager, you'll manage a portfolio of property sector clients, converting enquiries into bookings, upselling complementary services, and ensuring operational readiness for each job. You will be responsible for both client retention and diary optimisation, acting as the key liaison between clients and cleaning crews.
Key Responsibilities

• Bring 2+ years of sales, bookings, or account management experience
• Own and grow a portfolio of letting agents, landlords, and developers
• Convert inbound enquiries into bookings with tailored consultative sales
• Upsell additional services to increase value per job
• Maintain an organised, up-to-date CRM with all client interactions
• Manage job details and scheduling through ServiceM8
• Conduct regular client check-ins and quarterly reviews to build retention
• Raise and track invoices for completed jobs within your portfolio
• Use LinkedIn and light outreach to build presence with potential clients
• Coordinate daily schedules with on-site teams to ensure operational alignment

About You

• 2+ years experience in a sales, bookings, or account management role
• Strong relationship-building and client service skills
• Commercially minded with a natural upselling approach
• Highly organised with excellent attention to detail
• Comfortable using CRM systems, ServiceM8, and LinkedIn
• Calm under pressure and able to resolve daily operational challenges
• Clear communicator, both written and verbal
• Available to work UK hours (9:0018:30 SAST) in-office in Cape Town

Skills Required