Job Description

Billing Operations Specialist / Bookkeeper

IS Technology is one of the fastest-growing technology companies in North Carolina, US. We help businesses modernize and operate smarter through managed IT services, cybersecurity, cloud solutions, and print technology.

Position Summary

As our South African team continues to grow, we're seeking a sharp, detail-oriented

Billing Operations Bookkeeper

to take ownership of our complex billing cycles and fleet data management. This role is the engine of our revenue cycle--ensuring that every copier meter is captured, every contract is reconciled, and every invoice is accurate. If you have a passion for precision, a high technical aptitude for navigating software systems, and a calm demeanor under the pressure of deadlines, we want you on our team.

What You'll Do (Key Responsibilities)

End-to-End Billing Operations:

Execute the monthly billing cycle for our managed print and IT services, ensuring all invoices are generated accurately and sent to clients on schedule.

Fleet Data Management:

Utilize

MPS Monitor

and other fleet management tools to monitor machine connectivity. Identify and troubleshoot machines that are not reporting data to ensure billing continuity.

Contract Reconciliation:

Review and reconcile service contracts and maintenance agreements. Ensure that billing rates, base charges, and overages align perfectly with contract terms.

Accounts Receivable & Collections:

Monitor AR aging reports and lead a proactive collections strategy to ensure timely payments. Resolve billing disputes with a professional and helpful customer-first approach.

System Integrity:

Maintain the accuracy of data within our ERP and billing systems. Support system audits by providing meticulous documentation and reporting.

What We're Looking For (Qualifications)

Required

Exceptional English speaking and writing skills

(Advanced/Native level).

Strong Technical Aptitude:

Proven ability to master complex business software, navigate dashboards, and troubleshoot data reporting issues independently.

Detail-Obsessed:

A track record of catching small errors in large data sets; you are someone who finds satisfaction in 100% accuracy.

Time Management:

Ability to remain calm and productive while meeting strict monthly billing deadlines.

Experience:

3+ years of experience in billing, data operations, or a highly technical administrative role.

High proficiency in Excel

(filters, basic formulas, and data cleaning) and experience with ERP/accounting systems.

Reliable high-speed internet

(minimum 10 Mbps download) and a quiet, professional workspace for video calls.

Preferred

Experience with

MPS Monitor

,

E-Automate

, or similar data transmission software. Experience managing "non-reporting" hardware or remote device monitoring.

Compensation & Benefits

Core working hours:

8:00 AM - 5:00 PM EST (U.S. Eastern Time), which aligns with 2:00 PM - 11:00 PM SAST (South African Standard Time).

Stable, Remote Work:

Long-term career opportunity with a growing U.S.-based company.

Professional Environment:

Work with a high-performing team that values technical skill and reliability.

Candidates with experience in the following roles are encouraged to apply:

Billing Coordinator, Data Operations Specialist, Contract Administrator, Accounts Receivable Specialist, It technician L1 or Fleet Analyst.

Job Type: Full-time

Pay: R350000,00 - R500000,00 per year

Application Question(s):

Are you willing to work 8:00 AM - 5:00 PM EST (U.S. Eastern Time),
which aligns with 2:00 PM - 11:00 PM SAST (South African Standard Time)?

Language:

English (Required)
Work Location: Remote