Bilingual Support Specialist (french And English)
Home Based, ZA, South Africa
Job Description
The Role
We are looking for a
Support Specialist
to join our team and provide top-notch technical support to our customers. If you are adynamic problem-solver
who enjoys helping people, takes pride in providinghigh-quality service
, and thrives in a fast-paced environment, we'd love to hear from you!Roles & Responsibilities
Customer Support:
Act as the first point of contact for customers seeking technical assistance via phone or email.Troubleshooting:
Perform remote diagnostics, identify issues, and determine the best solutions for customer problems.Help Desk Ticketing:
Work with aticketing system
to track and resolve customer support requests efficiently.System Management:
Install and configurecomputer hardware, software, networks, printers, and scanners
.Active Directory & Microsoft 365:
Manageuser accounts, permissions, and configurations
within Microsoft 365 Tenant and Active Directory.Documentation:
Maintain and update user guides, technical documentation, and training materials.Training & Mentorship:
Coach and train junior Support Specialists.Inventory Management:
Keep IT inventory organized and update asset records inFreshService
.Vendor & Partner Collaboration:
Engage withthird-party providers
for support and issue escalation.Client Engagement:
Schedule and manage appointments with clients, ensuring all engagements are met.Continuous Learning:
Follow theMicrosoft training path
provided by the Team Lead and achieve set goals.Team Collaboration:
Attend meetings, participate in team activities, and contribute to a positive and productive work environment.Ideal Profile
Qualifications
Degree in Computer Science or Information Technology
(preferred). Experience withWindows and Mac operating systems
. Basic knowledge ofActive Directory environments and Microsoft 365
.1+ years of experience
in anIT Help Desk
role.2+ years of experience
in acustomer service
role.Bilingual in English and French
(Required).To apply: Send your updated CV to SG@vame.io
Job Types: Full-time, Part-time
Pay: From R1,00 per hour
Work Location: Remote
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
-
-
Bilingual French & English Customer Support Specialist l South Africa
Cape Town, Western Cape -
Client Support Specialist (CH1116)
Bryanston, Johannesburg -
Job Detail
-
Job IdJD1508782
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Part Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationHome Based, ZA, South Africa
-
EducationNot mentioned