Job Description

What We'll Bring: PLEASE NOTE THAT THE POSITION INCLUDES SHIFT WORK AND WEEKENDS.

This advert is to build a data base for future positions that may become available and not for an existing position.

TransUnion believes in investing in the best people. Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles and careers. Our organization supports ambitious individuals who seek career satisfaction and development.

What You'll Bring:

• Manage incoming calls and emails for both English and French speaking banking and business customers
• Translate and respond to emails, and review contracts and other documents
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling metrics
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and process updates or dispute information on consumer files
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage internal and external customers, always being scrupulous and thorough

Impact You'll Make:

• Proven customer support experience or experience as a client service representative. Experience in a contact-centre environment is considered an asset, but is not mandatory
• Track record of over-achieving quotas
• Bilingual in both English and French language, ability to read, write and translate.
• Strong call handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High attention to detail and ability to meet quality standards
• Comfort with technology and the ability to handle multiple systems at one time
• Previous experience in a credit or financial industry is preferred but is not considered mandatory
• High school diploma or equivalent (College diploma is preferred)

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

TransUnion Job Title

Administrator II, Consumer Operations Support

TransUnion