Job Description

Key Responsibilities:

• Client Education: Help members understand their healthcare benefits in a clear, supportive manner.
• Enrollment Support: Assist clients in navigating enrollment platforms to select appropriate plans.
• Communication & Support: Respond to client inquiries through phone, email, and text. Lead meetings, manage escalations, and maintain positive communication with HR.
• Team Collaboration: Work closely with internal teams to ensure a smooth enrollment process and a positive client experience.
• System & Compliance Use: Operate internal platforms for communication and training; ensure adherence to HIPAA regulations.
• Team Management: Monitor performance, provide feedback, implement management directives, and support hiring and onboarding efforts.
• Additional Duties: Handle escalated issues, assist with case resolution, and address management-related tasks.

Skills & Qualifications:

• Customer-Oriented: Strong commitment to client satisfaction and advocacy.
• Self-Starter: Highly motivated, analytical, and capable of independent problem-solving.
• Collaborative: Able to lead and influence teams effectively.
• Detail-Oriented: Works well under pressure while maintaining accuracy and adherence to processes.
• Strong Communicator: Skilled in adapting communication to different audiences and managing stress during peak periods.
• Flexible & Adaptable: Comfortable adjusting to changing workflows and priorities.
• Analytical Mindset: Objective in performance evaluation and decision-making.

Technical & Interpersonal Abilities:

• Basic understanding of employee benefits and insurance regulations.
• Proficient in written/verbal communication and tech platforms.
• Strong organizational, mathematical, and data-processing skills.
• High level of empathy, confidentiality, and professional conduct.
• Effective in both independent work and team environments.

Education & Experience:

• High school diploma or equivalent required.
• Health & Life insurance license preferred but not required.
• Background in customer service, hospitality, healthcare, insurance, or office administration is a plus.

Physical Requirements:

• Must be able to work for extended periods at a desk and computer.
• This position is fully remote

Skills Required